When a user first receives their Ledger wallet, it must always be initialized by following this process:
If a user were to receive a device containing a pre-completed recovery phrase or a pin code, the user should not use the device, as it means that the device may have already been used by somebody else. Ledger will never provide a pin code or recovery phrase with the product, nor ever ask for them. Under these circumstances, the user must contact Ledger customer support.
